Responsible Gaming

M99 is committed to ensuring that gambling is an enjoyable and entertaining activity. Gambling should never be viewed as a source of income or a solution to financial difficulties. Our core philosophy emphasizes the importance of playing responsibly and understanding the risks involved. We encourage all players to engage in online pokies purely for entertainment and leisure.

Self-Control Tools

At M99, we provide various responsible gambling tools to help players maintain control over their gaming activities. These tools are designed to support responsible gambling practices and empower players to make informed decisions. The following self-control tools are available:

Deposit Limits: Players can set daily, weekly, or monthly limits on the amount they can deposit into their account. This helps manage spending and prevent overspending.
Loss Limits: Players can establish limits on the amount of money they are willing to lose within a specific timeframe. This tool is crucial for maintaining financial control.
Wagering Limits: Players can set limits on the total amount they are willing to wager, which aids in managing overall expenses.
Session Time Limits: This feature allows players to restrict the amount of time they spend playing online pokies in a single session, helping to encourage breaks and prevent excessive play.
Cooling-off Periods: Players can take a temporary break from gambling by activating a cooling-off period, during which their account will be inaccessible.
Self-Exclusion Options: For players who feel they need a longer break, M99 offers self-exclusion options. Players can choose to exclude themselves from accessing their account for a set period or indefinitely.

Self-Assessment

Recognizing early signs of problematic gambling behavior is vital for maintaining a healthy relationship with gambling. Players are encouraged to reflect on the following questions:

Do you often gamble to escape from stress or boredom?
Have you ever felt the need to gamble with increasing amounts of money to achieve the same excitement?
Do you experience feelings of guilt or remorse after gambling?
Have you ever borrowed money or sold personal belongings to fund your gambling?
Do you find yourself chasing losses in an attempt to win back money?
Has gambling ever interfered with your relationships or responsibilities?
Do you gamble until your last dollar is gone?
Have you noticed a change in your mood related to gambling activities?

If you answer ‘yes’ to any of these questions, it may be beneficial to evaluate your gambling habits and consider utilizing the responsible gambling tools available on our platform.

Protection of Minors

M99 takes the protection of minors very seriously. We have implemented strict safeguards to prevent underage access to our online pokies. Our procedures include:

Age Verification: Players are required to verify their age during the account registration process. We use advanced technology to ensure that only eligible individuals can create an account.
KYC Checks: Know Your Customer (KYC) checks are conducted to confirm the identity of our players. This process helps ensure that all players meet the legal age requirements for gambling in Australia.

External Help

For players who may need additional support, M99 encourages seeking help from professional organizations that specialize in gambling-related issues. Some recommended resources include:

GamCare: Provides information, advice, and support for anyone affected by problem gambling.
BeGambleAware: Offers resources for those who need help managing their gambling habits.
Local support services: Various support services across Australia provide counseling and assistance for individuals facing gambling-related challenges.

Early Warning Signs of Problematic Gambling Behavior

Being aware of the early warning signs of problematic gambling behavior is essential for maintaining control. Key indicators may include:

An increasing amount of time spent gambling
Regularly gambling larger amounts than intended
Feeling irritable or anxious when not gambling
Neglecting personal responsibilities or relationships due to gambling
Hiding gambling activities from friends or family

Recognizing these signs early can help players take proactive steps to address potential issues.

Taking Immediate Action

If players feel they are losing control over their gambling activities, it is crucial to take immediate action. Players should consider the following steps:

Utilize the self-control tools available on the M99 platform.
Set deposit, loss, or session time limits immediately.
Consider taking a break or activating a cooling-off period.
Reach out to the support team for guidance and assistance.
Seek external help from professional organizations if needed.

Account Restrictions and Self-Exclusion Mechanisms

M99 offers players the ability to restrict their account access as a measure of personal responsibility. Players can implement account restrictions or opt for self-exclusion if they feel it is necessary. The process is straightforward, and our support team is available to assist in setting these measures in place.

Personal Responsibility and Platform-Supported Protection Tools

At M99, we emphasize the importance of personal responsibility in gambling. While we provide various tools to support responsible gaming, it is ultimately the player’s responsibility to use these tools effectively. Players are encouraged to stay informed about their gaming habits and to use the available resources to maintain a healthy relationship with gambling.

Confidentiality and Non-Judgmental Support Approach

M99 is committed to providing a safe and confidential environment for our players. We understand that seeking help can be a sensitive matter, and we approach all interactions with empathy and respect. Our support team is trained to offer non-judgmental assistance and guidance to those who need it.

By prioritizing responsible gaming practices and utilizing the resources available at M99, players can enjoy online pokies in a safe and entertaining manner.