Terms and Conditions

Introduction and License

M99 operates under a license issued by Curacao, providing a comprehensive range of online gambling services, including the offering of real-money gambling activities through various online pokies. These Terms and Conditions govern your use of our services and are designed to ensure a safe and fair gaming environment for all players.

Eligibility

To access and use the M99 platform, you must be at least 18 years of age. It is your responsibility to ensure that you comply with the legal gambling age in your jurisdiction. Players from restricted regions may not access the services offered by M99. It is prohibited for anyone under the legal age to participate in gambling activities.

Account Rules

• Players are permitted to create only one account per individual.
• Mandatory Know Your Customer (KYC) verification is required to confirm your identity and prevent fraudulent activities.
• You are responsible for maintaining the confidentiality of your account information, including your password.
• M99 reserves the right to suspend or terminate your account if we suspect any misuse or violation of these Terms and Conditions.

Deposits and Withdrawals

• All deposits must be made using approved payment methods available on the M99 platform.
• Transactions are subject to processing times and may require verification to comply with Anti-Money Laundering (AML) regulations.
• Withdrawal requests will be processed within a reasonable timeframe, typically within 1 to 3 business days, pending verification.
• You must complete KYC verification before any withdrawals can be processed.

Prohibited Activities

M99 maintains a strict policy against the following activities:

• Cheating or attempting to manipulate the outcome of any game.
• Engaging in fraudulent behavior, including the use of stolen payment methods.
• Bonus abuse or exploitation of promotional offers beyond their intended use.
• Utilizing automated programs or bots to gain an unfair advantage.
• Any unauthorized manipulation of gameplay or attempts to exploit technical errors.

Limitation of Liability and Termination

M99 reserves the right to:

• Suspend, restrict, or permanently close your account if we detect any breaches of these Terms and Conditions.
• Take necessary actions to comply with regulatory requirements or address any suspicious activity.
• Limit our liability related to your use of the M99 platform to the maximum extent permitted by law.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms, including wagering requirements and eligibility criteria.
• Players must fully understand the terms associated with each bonus before participating.
• M99 may modify or cancel bonuses and promotions at any time, with prior notification to players where feasible.

Fair Play and Game Integrity Rules

M99 is committed to maintaining fair play and the integrity of all games offered on the platform.

• All games are regularly tested for fairness and randomness to ensure an equitable gaming experience.
• Players are encouraged to report any suspicious activity or concerns regarding game integrity to the support team.

Fraud Prevention and Security Monitoring

M99 employs robust security measures to protect player information and prevent fraudulent activities.

• Continuous monitoring of transactions and player behavior is conducted to identify and mitigate risks.
• Players found engaging in fraudulent activities will face account termination and may be reported to relevant authorities.

Dispute Resolution and Complaint Handling Process

In the event of a dispute regarding your account or gameplay:

1. You should first contact the support team to seek resolution.
2. If the issue remains unresolved, players can escalate the matter to an independent authority as required under Australian regulations.
3. All complaints will be handled in a timely and fair manner.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

M99 is committed to promoting responsible gambling and provides various tools to assist players.

• Players may set deposit limits, loss limits, and session time limits to manage their gambling activities.
• We encourage players to take breaks and seek help if they feel their gambling is becoming problematic.
• Links to responsible gambling resources and support organizations are available on our website for players who need assistance.

Changes to Terms and Conditions

M99 reserves the right to modify these Terms and Conditions at any time.

• Players will be notified of significant changes via the platform or through email communication.
• Continued use of the services after any changes indicates your acceptance of the revised Terms and Conditions.

Conclusion

All players are encouraged to read these Terms and Conditions carefully before using the M99 platform. By creating an account and participating in our online gambling activities, you agree to comply with all terms outlined herein.